PRIVACY POLICY

We may collect:

• your name;
• email address;
• telephone number;
• organisation and job title;
• information submitted through contact forms;
• programme or course enquiries;
• booking and attendance information;
• coaching or programme-related correspondence;
• feedback and evaluation responses;
• payment or transaction information;
• IP address, browser and device information; and
• website analytics and cookie information.

Where your employer commissions a programme, we may receive information such as your name, role, work email address and programme allocation from that organisation.

Where you participate in a Facilitation Alive programme, we may process information necessary to:

• administer the programme;
• communicate with participants;
• provide resources;
• track attendance;
• understand learning requirements;
• provide coaching or feedback; and
• evaluate programme effectiveness.

We do not use participant information to make solely automated decisions producing legal or similarly significant effects.

Online or in-person sessions will not be recorded or photographed for external promotional use solely because you attended them.

Where we intend to record a session or use identifiable photographs, video or participant contributions externally, we will provide appropriate information and obtain permission where required.

Client organisations may have separate arrangements concerning internal recordings.

We may ask participants for feedback.

We will not publish an identifiable testimonial attributed to you for marketing purposes without an appropriate basis for doing so.

Feedback may be analysed in aggregated or anonymised form to improve programmes.

We may process personal information to:

• respond to enquiries;
• arrange consultations;
• deliver facilitation training and development;
• administer courses and programmes;
• provide coaching;
• deliver trainer or facilitator development;
• provide educational resources;
• manage client relationships;
• improve our programmes;
• communicate about relevant services and resources;
• meet accounting, tax and other legal requirements; and
• maintain website security.

Depending on the activity, we rely on:

• contract;
• legitimate interests;
• consent; and
• legal obligation.

Where consent is relied upon, you may withdraw it at any time.

We may send relevant information about facilitation programmes, resources, events and related services where permitted.

You may opt out at any time.

This website may use cookies and similar technologies.

Essential technologies may operate automatically where permitted. Where consent is required for analytics, advertising or other non-essential technologies, we will request it before activating them.

Information may be processed using providers supporting:

• website hosting;
• course or learning platforms;
• forms;
• email;
• videoconferencing;
• scheduling;
• analytics;
• cloud storage;
• payments; and
• accounting.

We do not sell personal information.

Some providers may process personal information outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

Typical retention periods include:

• enquiries: up to 2 years following last meaningful contact;
• participant and programme administration information: generally up to 3 years following completion;
• client contractual records: generally up to 6 years;
• accounting and transaction information: according to applicable legal requirements; and
• marketing information: until you unsubscribe or it is no longer reasonably required.

Information may be retained longer where necessary for legal claims or regulatory requirements.

Depending on the circumstances, you may have rights including access, correction, deletion, restriction, portability and objection.

You can object to direct marketing at any time.

Contact shane@shanemcgrath.com to exercise your rights.

If you have a data protection concern, contact shane@shanemcgrath.com.

We will acknowledge data protection complaints within 30 days and respond without undue delay.

You may also complain to the UK Information Commissioner's Office.

We use reasonable measures designed to keep personal information secure and limit access to people and suppliers who need it.

We may update this Privacy Policy as our services, technology or legal requirements change.

The latest version will be published on the website.